Frequently Asked Questions
Everything you need to know about bringing your garden to life.
When will my plants be shipped?
To ensure the health of your plants, we ship according to the appropriate planting time for your specific USDA hardiness zone. You will receive a shipping confirmation email with tracking information as soon as your order leaves our nursery.
What is your 'No-Risk' Guarantee?
We guarantee your satisfaction. If your plant does not survive or you are not pleased with the quality, we will provide a replacement or a merchandise credit. Please contact our customer service team within one year of purchase for perennials and 90 days for annuals.
How do I track my order?
Once your order has been processed and shipped, you can track its progress by logging into your account on our website or by clicking the tracking link provided in your shipping confirmation email.
Can I change my shipping address after placing an order?
We can update your shipping address as long as the order has not reached the shipping floor. Because we schedule shipments based on seasonal timing, we recommend contacting us as soon as possible to request changes.
What should I do if my plants arrive looking dormant?
Many of our plants are shipped in a dormant state (without leaves or blooms) to protect them during transit and ensure successful transplanting. This is normal. Follow the included planting guide, and you should see new growth once the plant settles into its new environment.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and Spring Hill Nurseries gift certificates.