Returns & Exchanges

At Spring Hill Nurseries, we stand behind our plants and products with a lifetime guarantee; if you are not satisfied with your purchase, we will provide a replacement or a merchandise credit to ensure your gardening success.

Return Process

• 1.
  Inspect Your Shipment

  Examine your plants immediately upon arrival and refer to the included planting guide to ensure they meet our quality standards before planting.

• 2.
  Contact Customer Support

  If a plant fails to grow or arrives damaged, use our online contact form or call our service team to initiate a claim under our lifetime guarantee.

• 3.
  Provide Order Details

  Submit your order number and a brief description of the issue, along with photos of the plant if requested, to help us process your credit or replacement.

• 4.
  Receive Resolution

  Once approved, a merchandise credit or a replacement shipment will be issued to you at the next available planting season for your hardiness zone.